Shipping Policy

Shipping Policy for Hidmona General Trading:

  1. Delivery Areas: We deliver our hair and cosmetic products throughout Switzerland.
  2. Shipping Costs:
    • Packages up to 2kg: 7 CHF, delivery within 2 working days.
    • Packages up to 10kg: 9.70 CHF, delivery within 2 working days.
    • Packages up to 30kg: 20.50 CHF, delivery within 2 working days.
  3. Delivery Time: We strive to process and dispatch your order as quickly as possible. The delivery time is typically 2-3 working days. If there are any delays, we will notify you by email or phone.
  4. Shipping Provider: We ship our products using Swiss Post.
  5. Tracking: Once your order has been shipped, you will receive a tracking number via email to track the status of your shipment.
  6. Delivery Address: We deliver your order to the address provided by you. Please ensure that the delivery address is correct and complete to ensure successful delivery.
  7. Delivery to Parcel Lockers: We do not deliver to parcel lockers.
  8. Delivery to PO Boxes: We do deliver to PO boxes.
  9. No returns: Due to hygiene reasons, our products are not returnable.
  10. Undeliverable Packages: If delivery of your order is not possible due to an incorrect or incomplete delivery address or the recipient's absence, the package will be returned to us. In this case, we will contact you by email or phone to arrange for redelivery.
  11. Damaged or Missing Products: If any products are damaged or missing upon delivery of your order, please contact us immediately by email or phone. We will offer a solution as quickly as possible
  12. Order Cancellation: If you wish to cancel your order, please contact us immediately by email or phone. We will process the cancellation as soon as possible. If the order has already been shipped, we regret that cancellation is no longer possible.